A recent phone call; “This is your telecoms company, we’re wondering if
you’d like to commit to a further 24 months on your existing tariff”
“What?” “Why?” “When is this contract due for renewal?” “Not for
another 4 months”.
"So I can commit to you for another 28 months, or...
Thursday, July 22. 2010
What's in it for me?
"or I can threaten to
leave in four months, wave the spectre of expensive customer churn in
your face and negotiate myself a better deal, or a groovy new handset,
or something to MY advantage?”.
Hey O2, here’s a clue, when you’re supplying a commodity, and you’re negotiating, I don’t care what’s in it for YOU!
leave in four months, wave the spectre of expensive customer churn in
your face and negotiate myself a better deal, or a groovy new handset,
or something to MY advantage?”.
Hey O2, here’s a clue, when you’re supplying a commodity, and you’re negotiating, I don’t care what’s in it for YOU!
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